Supervised Contacts
Supervised Contact & Child Handover Service
Supporting Children Through Safety, Stability and Connection
This service offers a calm, neutral, and safe process for separated parents to transfer the care of their children. Each handover is personally supervised by an experienced child welfare professional to ensure the exchange remains child-centred, respectful, and free from conflict.
Purpose
Support children through transitions with stability and care
Reduce conflict between parents during changeovers
Provide an independent, reliable professional to oversee exchanges
Offer a flexible alternative to traditional contact centres
How It Works
Referrals: Accepted from courts, lawyers, or parents
Locations: Neutral community venues across all catchment areas
Availability: All seven days a week, including weekends and public holidays
Supervision: Every handover is directly supervised
Reporting: Optional brief notes available on request
Why Families Choose This Service
Trauma-informed, professional supervision
Neutral, accessible community locations
Flexible and reliable scheduling
Extensive experience in child welfare
Strong commitment to children’s safety and wellbeing
Our Practice Standards
Evidence-Based, Ethical and Child-Centred
At Childfirst Australia, we understand that assessments and contact services directly influence a child’s safety and long-term wellbeing. Our work is guided by professional ethics, statutory requirements, and trauma-informed practice.
Our assessments are thorough, objective, and evidence-based, incorporating detailed interviews, home environment reviews, record analysis, and professional consultation. Every report is prepared to meet agency and court standards, ensuring recommendations are clear, defensible, and centred on the child’s best interests.
Our Supervised Contact services are delivered by professionals trained in child development and trauma awareness, with a focus on reducing emotional distress while maintaining meaningful connections wherever it is safe to do so.
Professional Expertise
Experience That Informs Safe Decision-Making
Child First Australia provides highly experienced and qualified supervisors for court-ordered or mutually agreed supervised time. This includes arrangements under Family Court Orders, Children’s Court Orders, Parenting Orders, or any other agreement reached between parents.
Child First Australia provides highly experienced and qualified supervisors for court-ordered or mutually agreed supervised time. This includes arrangements under Family Court Orders, Children’s Court Orders, Parenting Orders, or any other agreement reached between parents.
As an outreach-based service, all supervised time occurs within the community or in a parent’s home when this is assessed to be in the child’s best interests. Decisions regarding location are made by the Director of Child First Australia in consultation with the residential parent, and always in alignment with relevant court orders and current legislation. We maintain minimal waiting periods, and all supervisors hold a valid Working with Children Check along with relevant industry qualifications and experience.
Child First Australia provides closely monitored supervised time, with detailed observational notes completed after every visit. These records are compulsory and form part of our professional service, with payment required for each session without exception. Our priority is the safety and wellbeing of children at all times.
Supporting Safe and Meaningful Connections
Supervised Contact & Relationship Maintenance
Our Supervised Contact service provides a structured and neutral setting where children can maintain important relationships while safety and wellbeing remain the priority.
Trauma-Informed Supervision
Each session is facilitated by professionals who understand trauma responses, attachment needs, and developmental considerations.
Forensic Contact Observations
We provide objective and detailed observations of parent–child interactions to support case planning and court proceedings.
Neutral Handover Services
We manage transitions between parties to reduce conflict, anxiety, and emotional distress for children.
At Childfirst Australia, we believe a child’s right to maintain relationships should be protected wherever possible, and never compromised by unsafe environments or unmanaged conflict.
Enquire About Our Services
Supporting Positive Outcomes for Vulnerable Children
If you are seeking professional assessments, supervised contact services, or specialist consultation, we welcome your enquiry. Contact Childfirst Australia to discuss how we can support your organisation, your service, or the children and families you work with.